Alternative Dispute Resolution

In accordance with Portuguese Law Lei n.144/2015, de 8 de Setembro de 2015, we have disclosed all the Entities for Alternative Dispute Resolution that can be contacted in case of conflict, in the purchase of a product or service referenced in this website.

It should be noted that, when necessary, this solution compared to the judicial procedure is usually faster, less protocolary and less costly.

In this way, if you are dissatisfied and want to expose your situation you can do so by contacting an Alternative Dispute Resolution Entity

Alternative Litigation Entities:

CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

CICAP – Centro de Informação de Consumo e Arbitragem do Porto

CACCL - Centro de Arbitragem de Conflitos de Consumo de Lisboa

More information on Portal do consumidor


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